Hi Patrick, “Happy New Year!! I hope you and your family had a nice Christmas and a wonderful New Year’s celebration. This is a long overdue “Thank You”…for a job well done at our house in November-2009!! I wanted to let you know that I am completely satisfied with the work you and your staff performed at my house. You did an excellent job on my floors, kitchen and bathroom counter tops, master bathroom and BBQ area! I even had a few areas that needed special attention…and they turned out great and look like new!! You and your staff were professional, on time, and courteous. Often times all of those attributes are hard to find, but your company exceeded my expectations! I would and have recommended you and your company to neighbors, friends and family. Thank you again and I wish you and your company continued success!” Warm Regards & Best to you in 2010, Angela Botte, Carlsbad, CA.
“The flooring of my entire home is travertine. Over the last few years I have obtained both large and small holes in the flooring in several rooms in my home. I am selling my home, and the final to do item before putting the house on the market was to repair my travertine floor. I hired Natural Stone Care to come to fix these holes. Their results far exceeded my expectations. There were several locations where there were several large holes. I can’t even tell where these former holes are now!!! The floor looks absolutely perfect. I would recommend Natural Stone Care to anyone who needs their stone floor repaired. My floor looks flawless again!!!”
Dear Mr. Mahler, “I wanted to send you this letter as a follow up and a thank you for the outstanding job that you did on my flooring. As you know, prior to meeting with you, I was given a wide range of explanations as to why after only 18 months, my favorite travertine flooring looked like it was disintegrating. I had 4 other stone care professionals look at my travertine and offer up explanations and solutions. Not only did the explanations not make sense, the solutions ranged from “ there is nothing we can do” to “this is a naturally occurring phase with this type of stone” to “unfortunately, you’re going to need to replace the flooring altogether”.Your company, Natural Stone Care, was the only company who not only had an explanation that made sense, but a solution that satisfied me even prior to seeing the end result.
I am thoroughly and completely satisfied with all aspects of the work that you did. My floor looks and feels better than the day we did the walk through, prior to moving in! I would also like to commend you and your staff. I found them all to be very knowledgeable, professional, polite and friendly.
I have already recommended Natural Stone Care to our builder, as well as many friends and neighbors. If you ever need a reference, please don’t hesitate to call on me.” Very truly yours, Renee M. Carter, Cote De Caza, Ca.
Dear Pat, YOUR WORKMANSHIP AND RESULTS EXCEEDED OUR EXPECTATIONS! It’s my pleasure to put in writing how pleased we are with the results of Natural Stone Care’s workmanship.I can honestly say that our limestone floor is more beautiful now than the day my husband and I moved into our home in Aviara 11 years ago. It was very refreshing to work with such a professional company. Natural Stone Care cleaned, polished and preserved our floor from start to finish, without one complaint, and with tons of praise.In this case, we truly feel we got more than we paid for.
Everyone with your company is very polite and professional. Everyone was extremely careful to protect our carpeting, cabinets, furniture, etc. while working on our limestone. Your company efficiently began and completed the job in the time promised- with superb results.Pat, thanks to you and Josh, whenever we invite guests over they always remark how beautiful our floor looks.Alan and I smile and agree. Thanks again for making our limestone floor better than new. Best Regards, Dianne & Alan Scott, Carlsbad, CA
Patrick Mahler, We really didn’t know what to expect when we called your company to have our limestone kitchen counter’s surface restored and polished. The cost certainly was a surprise but, quite honestly well worth it when we saw the results. Josh is a truly wonderful person to represent your company. He is personable, respectful, patient, detailed and neat when performing his work. He arrived promptly on time at 9am, and left a little after 3pm never taking a break. He didn’t stop until he was satisfied with his work. We haven’t seen that type of customer service in home improvement for quite some time. He is truly a valuable asset to your company.
Our experience with your company’s service has been excellent. We will use your company again for additional services. We will have no problem recommending NATURAL STONE CARE to others. Sincerely, Dorothy and George Marudas, Palm Desert, CA
Dear Patrick!!! “Please find a check in the amount of $1,804.25 which is payment in full for the BEAUTIFUL job your company did on our floors!!! It is very rare that a company exceeds my expectations, but YOU and your WONDERFUL crew did exactly that!!! Your guys were on time and so friendly and courteous. They handled all my prized possessions with the utmost care! Now let’s discuss my floors………….. WOW is all I can say!!! I am so blown away at how dirty they were; when I actually thought they were clean…….(GO FIGURE). The INCREDIBLE job that was done in fixing the cracks was nothing short of EXTRAORDINARY, thank you!!! If this letter sounds like I am happy, I am and promise that everyone I know who has stone floors will be giving you a call!!!!! Don’t forget to put us on a maintenance plan!!” Sincerely, Candace Cohen, Carlsbad, CA
