"Rarely do I take the time to send a letter regarding home improvements or repairs. I don't usually write because most of the work done on my home is usually mediocre at best. However, today I want to thank you for an exceptional job by your company on refinishing our limestone flooring. It actually looks better than we installed it seven years ago. The quality of your work is appreciated and admired daily. It is refreshing to meet someone your age that exhibits such professionalism. Your crew of young men has a great work ethic and is so very pleasant to have in my home. The project was conducted with extreme care for our home and furniture. I had a lot of confidence in your crew when I saw that they were professionally dressed, your equipment and vehicles were well cared for and those same considerations were given to my home. I am pleased to offer myself as unsolicited referral should any of your potential customers desire to speak with me. Your quality of work, cleanliness and finish work was outstanding. I highly recommend any homeowner to give your company first consideration of any refinishing of stonework. Thanks for a job well done."

Dear Pat, This past week you and Tony spent three days in our home in the Carmel Valley area of San Diego. The home has marble throughout the living, dining, and bathroom, and because of a recent first floor flood, it had been scratched by all the heavy drying machinery. The kitchen has a white tile floor and the grout had been heavily soiled by the flood and the rehab contractors. We hired Natural Stone to sand and polish the marble as well as to clean the kitchen grout and polish the tile. We couldn’t be more pleased. You and Tony were the most punctual, courteous, and professional contractors we’ve ever worked with. You started every day on time, and when you ended each day you had cleaned and tidied up the work areas. But even more important is the quality of the work. The marble is absolutely gorgeous!! The scratches are completely gone and the shine is that of a brand new floor. It is stunningly beautiful. Your high standards for quality and your attention to detail was most impressive. I would happily refer to you and sing your company’s praises to anyone.

I want to take a moment and thank you for the fabulous job you and your staff did to restore my travertine stone. What a wonderful experience it was to have a professional group of floor specialists come to my home and make our floor look like new again. It was a pleasure from start to finish. Your staff took care of everything from moving to cleanup. They were very clear in explaining the entire process every step of the way and involving us in any decisions that needed to be made during the process. Even after the project was completed, your staff continued to impress, by taking their time to explain how to continue to care for our stone so that it will look beautiful for years to come. We really appreciate all you did for us and will gladly recommend you to all our friends, family and business associates.

"I needed to get my porcelain tiles sealed in my new house because they were staining, but all of the 'tile guys' out there told me it was impossible to seal porcelain since it is non-porous. I was referred to Patrick of Natural Stone Care and couldn't be more pleased with his work. Patrick is very professional and met me at my house to check out the problem. Before guaranteeing anything, he took some samples of my tile to test his sealer product and brought them back for me to check out. Only once we were both assured his product would work on all 2,000 square feet of my tile did Patrick take on the project. He and his team were on time, courteous, and professional. His pricing was reasonable and he was very easy to work with. He managed to take photos and measurements of all the furniture in my house before starting the project and then returned it all to the exact same condition/location after cleaning and sealing all of my floors. My floors now look beautiful and do NOT stain anymore! I would gladly refer Natural Stone Care to anyone with any tile or stone needs...no matter how 'impossible' the project may seem!"

"We contracted with Pat Mahler, Natural Stone Care, to deep clean, resurface, and seal natural stone areas at our home in Fallbrook. The project encompassed about 800 S.F. of travertine floor, 250 S.F. of marble shower & counter tops, and 160 S.F. of granite kitchen counter tops. The shower areas had problems with mildew/fungus in the perimeter grout areas and the kitchen travertine floor area was badly soiled/worn from seven or more years of use. Our fabricator, Davis Stone, recommended Natural Stone Care as the company to resurface and seal the stone areas. Natural Stone Care’s evaluation and quotation on the work was the most detailed, comprehensive, and specific regarding the scope of the work to be performed. Their quotation provided a clear understanding of their intended restoration process. Their craftsmen are professional, courteous, thorough and proficient. In the shower with great precision they carefully removed the grout in the problem floor areas and seams between the marble slabs and re-grouted with acrylic material. Surface areas were expertly refinished to a gloss finish removing years of etching and scale. The well worn kitchen floor areas were expertly cleaned, repaired/filled, and polished to the point that they look better than new. Most impressively, over the course of the several days the project required for completion, each and every day our house was left clean with minimal impact on our continued use and enjoyment of our home. Also, we were completely comfortable leaving the house in their care with instructions on how to secure the property at days end. It is apparent to us that Pat, Tony, and Natural Stone Care take their commitment to customer satisfaction very personally. We will be relying on them for the care of all our natural stone surfaces in the future and confidently recommend them to all."

"I recently had Natural Stone Care clean and polish the French limestone floors throughout our home. Our three miniature schnauzers had made minor surface scratches on the floor as they run about the house. My objective was to also remove these scratches. Natural Stone Care did an excellent job. The final results were better than any other contractor we have used for this work. They consistently arrived on time. They left the areas being worked on clean and neat at the end of each work day so as not to leave our home in a state of disruption. They were extremely careful to ensure that baseboards, walls and corners were not scratched or damaged in anyway by their buffers. Knowing that we have pets they utilized a water based sealer that was not toxic to animals and did not have the strong chemical smell of other sealing products. I highly recommend Natural Stone Care and anticipate having them perform the routine maintenance of our floors in the future."

Hi Patrick, "Happy New Year!! I hope you and your family had a nice Christmas and a wonderful New Year’s celebration. This is a long overdue “Thank You”…for a job well done at our house in November-2009!! I wanted to let you know that I am completely satisfied with the work you and your staff performed at my house. You did an excellent job on my floors, kitchen and bathroom counter tops, master bathroom and BBQ area! I even had a few areas that needed special attention…and they turned out great and look like new!! You and your staff were professional, on time, and courteous. Often times all of those attributes are hard to find, but your company exceeded my expectations! I would and have recommended you and your company to neighbors, friends and family. Thank you again and I wish you and your company continued success!" Warm Regards & Best to you in 2010, Angela Botte, Carlsbad, CA.

"The flooring of my entire home is travertine. Over the last few years I have obtained both large and small holes in the flooring in several rooms in my home. I am selling my home, and the final to do item before putting the house on the market was to repair my travertine floor. I hired Natural Stone Care to come to fix these holes. Their results far exceeded my expectations. There were several locations where there were several large holes. I can’t even tell where these former holes are now!!! The floor looks absolutely perfect. I would recommend Natural Stone Care to anyone who needs their stone floor repaired. My floor looks flawless again!!!"

Dear Mr. Mahler, "I wanted to send you this letter as a follow up and a thank you for the outstanding job that you did on my flooring. As you know, prior to meeting with you, I was given a wide range of explanations as to why after only 18 months, my favorite travertine flooring looked like it was disintegrating. I had 4 other stone care professionals look at my travertine and offer up explanations and solutions. Not only did the explanations not make sense, the solutions ranged from “ there is nothing we can do” to “this is a naturally occurring phase with this type of stone” to “unfortunately, you’re going to need to replace the flooring altogether”.Your company, Natural Stone Care, was the only company who not only had an explanation that made sense, but a solution that satisfied me even prior to seeing the end result. I am thoroughly and completely satisfied with all aspects of the work that you did. My floor looks and feels better than the day we did the walk through, prior to moving in! I would also like to commend you and your staff. I found them all to be very knowledgeable, professional, polite and friendly. I have already recommended Natural Stone Care to our builder, as well as many friends and neighbors. If you ever need a reference, please don’t hesitate to call on me." Very truly yours, Renee M. Carter, Cote De Caza, Ca.

Dear Pat, YOUR WORKMANSHIP AND RESULTS EXCEEDED OUR EXPECTATIONS! It’s my pleasure to put in writing how pleased we are with the results of Natural Stone Care’s workmanship.I can honestly say that our limestone floor is more beautiful now than the day my husband and I moved into our home in Aviara 11 years ago. It was very refreshing to work with such a professional company. Natural Stone Care cleaned, polished and preserved our floor from start to finish, without one complaint, and with tons of praise.In this case, we truly feel we got more than we paid for. Everyone with your company is very polite and professional. Everyone was extremely careful to protect our carpeting, cabinets, furniture, etc. while working on our limestone. Your company efficiently began and completed the job in the time promised- with superb results. Pat, thanks to you and Josh, whenever we invite guests over they always remark how beautiful our floor looks.Alan and I smile and agree. Thanks again for making our limestone floor better than new. Best Regards, Dianne & Alan Scott, Carlsbad, CA

Patrick Mahler, We really didn’t know what to expect when we called your company to have our limestone kitchen counter’s surface restored and polished. The cost certainly was a surprise but, quite honestly well worth it when we saw the results. Josh is a truly wonderful person to represent your company. He is personable, respectful, patient, detailed and neat when performing his work. He arrived promptly on time at 9am, and left a little after 3pm never taking a break. He didn’t stop until he was satisfied with his work. We haven’t seen that type of customer service in home improvement for quite some time. He is truly a valuable asset to your company. Our experience with your company’s service has been excellent. We will use your company again for additional services. We will have no problem recommending NATURAL STONE CARE to others. Sincerely, Dorothy and George Marudas, Palm Desert, CA

Dear Patrick!!! "Please find a check in the amount of $1,804.25 which is payment in full for the BEAUTIFUL job your company did on our floors!!! It is very rare that a company exceeds my expectations, but YOU and your WONDERFUL crew did exactly that!!! Your guys were on time and so friendly and courteous. They handled all my prized possessions with the utmost care! Now let’s discuss my floors………….. WOW is all I can say!!! I am so blown away at how dirty they were; when I actually thought they were clean…….(GO FIGURE). The INCREDIBLE job that was done in fixing the cracks was nothing short of EXTRAORDINARY, thank you!!! If this letter sounds like I am happy, I am and promise that everyone I know who has stone floors will be giving you a call!!!!! Don’t forget to put us on a maintenance plan!!" Sincerely, Candace Cohen, Carlsbad, CA

Dear Mr. Muller, This week we hired Natural Stone Care to clean and seal the Saltillo tile floors and granite countertops in our home here in Mission Hills. We want you to know we are very pleased with the quick response and quality of work performed by your manager in this area, Josh Robertson. His extremely professional and pleasing personality and attention to detail are outstanding. Because of our experience, you can be sure we will recommend your company whenever we have the opportunity to do so. We hope you will pass a copy of this letter on to Josh. Sincerely, Beverly Kieffer Keck, Rancho Mirage, CA

Dear Patrick, We would like to thank you and your assistant James for the superb job of restoring and refinishing that you did on our foyer marble floor. The results exceeded our expectations, and our foyer has been restored to a beautiful entrance to our home. You and your company employees provide a knowledgeable, friendly, timely and professional service. You have every reason to take great pride in the caliber of workmanship that you perform. We will have no hesitation to recommend you to our friends, and we’d be happy to serve as a reference to anyone who might ask you for one. Again, thank you for a restoration job exceedingly well done. Best Regards, Sue and Ken Slaught , Homeowners, Point Loma Woods

Dear Patrick, Bruce and I would like to thank you for the professional and beautiful job done in on our floors. Along with you, Josh and Brian, we look forward to seeing you again and passing referrals on to you. Thank you, for giving us our beautiful floors back to their original luster. Sincerely, Bruce and Caroline Carlsbad, CA